Users are confused about how to reply in a thread #66860
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Not that it is a solution to the original question but I think a button like that would be just as, if not more confusing as people might equate What doesn't help matters is that people really aren't that used to threaded replies on a "traditional" looking forum. Maybe something a bit more like how Discourse does it could work? For example remove all default text entry fields and replace with buttons. The one on an existing thread would be For example how Discourse displays this: Another slightly confusing bit of behaviour (and forgive me if this is some kind of GitHub enhanced addition) is the "Quote Reply" in the comment options as it does two things at once. First it opens the reply box to that comment but it also puts the quote info into the "global" comment box. Knowing how the discussions work I don't personally find it confusing to be presented with the options but for a new user that is very odd behaviour and I would say more often than not your eyes would be drawn to the box with inserted text and an "active" comment button. I also find it a bit annoying because often I want to quickly quote a specific part of their comment in a reply but that isn't an option without doing it manually. Maybe this could be replaced with two options, e.g |
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Agreed...see below |
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I noticed the same thing happening pretty frequently in repos I maintain. It makes keeping track of longer discussions extremely confusing. Until the UX is figured out, it would be really nice if I was able to, as an admin, convert a user's post to a reply on an existing thread. |
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We have been using GitHub discussions for quite some time now, and users are consistently creating new threads in discussions rather than replying in an existing one. The reason for this is simple, there is a giant text area at the bottom of the page, which users mistake for a place to reply:
Compare that to the reply box under a thread which is very low contrast and quite small, and thus easily missed:
This causes a lot of confusion for new (and experienced) users, and it makes it very difficult for us to moderate a discussion. I would propose that the text area for starting a new thread is hidden by default behind a button, for example:
For an example of where users are getting confused see: keycloak/keycloak#19508
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